Professional BPOFocus on your core business

We provide full‑stack CX operations to lower cost and lift satisfaction. 24/7 multilingual coverage.

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FRT ↓ 60% • CSAT ↑ 18% • AHT ↓ 20% • SLA 99.5%
500+
Specialists
200+
Clients
24/7
Coverage
98%
CSAT

About Us

Your trusted CX partner

Founded by senior consultants from cross‑border e‑commerce and BPO, ApexFlow partners with Chinese brands to deliver global customer experience.

With proven playbooks and a people‑first culture, we design multilingual teams and SOP/QA to scale quality — fast.

Professional

ISO‑aligned processes

Experience

8+ years leadership

SLA

99.5% target

Security

ISO 27001 • GDPR • PCI‑DSS ready

Our Vision

Be the most trusted CX partner in APAC

Our Mission

People‑first + tech‑driven to lift CX and reduce cost

Values

  • Customer obsession
  • Excellence & speed
  • Integrity & trust

Our Services

Full‑stack CX solutions to meet your needs

Phone Support

24/7 multilingual inbound/outbound

Calls, orders, after‑sales, complaints

Live Chat

Web & social channels

Realtime chat, chatbot, routing

Email Support

Timely & accurate responses

Classification, templates, bulk ops

Analytics

Deep CX analytics

Quality reports, CSAT, forecasting

Custom Teams

Tailored to your process

Dedicated team, SOP, integrations

AI Assistant

Automation + knowledge

FAQ, intent, triage, KB

Why Choose Us

Make your CX a growth engine

Cost advantage

Save 40–60% vs building in‑house

Expert team

Native languages, trained by industry

Elastic scale

Ramp up for seasons and campaigns

Quality & security

SLA, QA, ISO 27001 • GDPR • PCI‑DSS

Language coverage

EN/DE/FR/ES/JA + APAC/CEE

Transparent data

Realtime dashboards and reports

Trusted by brands

bosch
gardinia
lovebonito
suntory
tumi
zus

Success Stories

See how we help our clients achieve business growth

E‑commerce · Fashion DTC (EU)

Annual GMV: €50M+
Challenge: Black Friday & Christmas inquiries across EN/DE/FR surged 12×; temp agents caused inconsistent quality.
Solution: 70‑agent mixed PH + CEE team for 24/7 multilingual; AI bot handled 60% order‑status queries.
Results:
  • First Response Time ↓ 70%
  • CSAT 96.5%
  • Seasonal support cost ↓ 35%
  • DE/FR conversion ↑ 15%

Consumer Electronics · Global

Markets: North America & Southeast Asia
Challenge: Heavy L1 tech tickets across EN/MS/VI.
Solution: 30‑agent technical team in Malaysia; dynamic KB + AI assistance for 24/7 support.
Results:
  • FCR 90%
  • L2 escalations ↓ 60%
  • Agent quality score 4.9/5
  • Repeat purchase ↑ 20%

Online Gaming · Mobile Game

MAU: 10M+
Challenge: Global players require 24/7 real‑time support (payments, account recovery) and community monitoring.
Solution: 50‑agent omnichannel support team in PH; proactive chat to recover failed payments.
Results:
  • Payment issue recovery ↑ 35%
  • Player LTV ↑ 15%
  • Monthly churn ↓ 30%
  • NPS +55

Client Testimonials

BOSCH Power Tools — Global

The ApexFlow team demonstrated a profound understanding of our power tool product line... integral to our global CX strategy.

Klaus Schmidt · Global Head of Customer Service, BOSCH Power Tools

GARDINIA — EU DTC

ApexFlow helped us resolve the persistent CS challenges in the German‑speaking market... a true partner.

Michael Schneider · Head of Customer Experience, HomeDecor GmbH

Contact Us

Get a tailored proposal

Free Consultation

Contact Info

Business Email

info@apexflowbpo.com

Locations

Singapore · Shanghai

Calendly

Fast Response Promise

  • Call back within 30 minutes
  • Initial plan within 24 hours
  • Needs assessment in 3 working days
  • Go‑live in 7 working days